Wandsworth Cleaners Terms and Conditions

These Terms and Conditions set out the basis on which Wandsworth Cleaners provides domestic and commercial cleaning services in the UK. By placing a booking, the customer agrees that these terms form the contract between the customer and the cleaning service provider. They are intended to be clear, fair, and consistent with UK consumer law. For the avoidance of doubt, these terms apply to all standard cleaning appointments, deep cleaning requests, end of tenancy cleans, and any other agreed cleaning services, unless a separate written agreement states otherwise.

In these terms, references to “we”, “us”, and “our” mean Wandsworth Cleaners, and references to “you” and “your” mean the person booking or receiving the service. Any order, quotation, schedule, or service note provided before or after booking is subject to these terms. If there is any inconsistency between a quotation and these terms, these terms will prevail unless we expressly agree in writing to depart from them. We may update these terms from time to time, and the version in force at the time of booking will apply to that booking.

By using our services, you confirm that you are legally capable of entering into a binding agreement and that all information supplied at the time of booking is accurate and complete. You also confirm that the property or premises are safe, accessible, and suitable for the requested work. Where special instructions, fragile items, restricted access, parking limitations, or security requirements apply, you must tell us before the appointment begins. Failure to provide accurate information may affect the quality, scope, timing, or price of the work and may result in additional charges or rescheduling.

Booking process begins when you submit a request for a cleaning appointment and ends when we confirm acceptance of that request. A booking is not guaranteed until we have confirmed availability, the required service type, and the date and time. We may decline any booking at our discretion where the requested work is outside our capabilities, where resources are unavailable, or where the property conditions are unsuitable. Any quotation we provide is based on the information supplied by you and may be adjusted if the actual condition, size, or scope of the job differs from what was described.

When making a booking, you must provide accurate details including the service type, address, access arrangements, preferred timing, and any relevant instructions. Wandsworth cleaners may request photographs, measurements, or further information in order to assess the work. If the service is time-based, the final duration may vary according to the condition of the property, the number of rooms, and the complexity of the tasks requested. If the service is task-based, any additional work not included in the original agreement must be approved separately before it is carried out.

We may ask you to confirm the booking in writing, accept a quotation, or pay a deposit or full amount in advance. Once confirmed, the appointment slot is reserved for you and may not be allocated to another customer. If you need to change the service type, add tasks, or alter the attendance time, we will try to accommodate the request, but we are not obliged to do so. In some cases, changes may require a revised quotation or a new booking date. If access is not possible on the day, the visit may be treated as a cancellation or a failed appointment.

Payments for our cleaning and maintenance services are due in accordance with the pricing and payment method confirmed at booking. Unless otherwise agreed, prices are stated in pounds sterling and may be inclusive or exclusive of VAT depending on our tax position at the time of supply. Any applicable VAT, call-out fee, minimum charge, materials charge, or parking-related cost will be made clear where reasonably possible before the work starts. If a quotation is based on estimates, the final invoice may differ if the actual service required is greater than anticipated.

Payment must be made using an approved method, which may include bank transfer, card payment, or another method we specify from time to time. We may require advance payment, a deposit, or payment on completion depending on the type of work and the level of risk involved. If payment is not received by the due date, we reserve the right to suspend future services, withhold non-essential additional work, or recover reasonable debt collection costs where permitted by law. You must not make deductions from invoices unless required by law or agreed in writing by us.

If any part of the invoice is disputed, you should tell us as soon as reasonably practicable and provide the reasons for the dispute. You must pay any undisputed amount by the due date. Any credit note, refund, or service adjustment will be assessed on the facts of the booking, including the work completed, the property condition, and whether the issue was reported within a reasonable period. Discounts, promotions, or special offers may be withdrawn, amended, or subject to extra conditions where stated at the time of booking.

Cancellations and changes

You may cancel or rearrange a booking by giving us notice in a reasonable time before the agreed start time. Where a cancellation charge applies, it will depend on how much notice you give and whether any preparatory work has already been carried out. If you cancel at short notice, fail to provide access, or refuse the service when our staff arrive ready to work, we may charge part or all of the agreed fee to cover lost time, travel, labour allocation, and administrative costs. Repeated short-notice cancellations may affect future booking eligibility.

We may also need to cancel, postpone, or modify a booking where there are safety concerns, adverse conditions, equipment failure, staff illness, or circumstances beyond our reasonable control. If we do so, we will try to provide notice as soon as reasonably possible and arrange an alternative time where feasible. Our liability for cancellation caused by events outside our control is limited to rescheduling the appointment or refunding any amount paid for the affected service, unless UK law requires otherwise. No further compensation will be due unless we are legally responsible.

If you request a change to the scope of work after booking, we may need to revise the fee, the duration, or the assigned team. We are not responsible for delays caused by waiting for access, missing instructions, unsuitable parking, or unavailability of utilities where these are necessary for the service. The customer is responsible for ensuring that the premises are ready for cleaning and that occupants, pets, and valuables are managed appropriately. Any delay caused by your failure to prepare the premises may be charged as waiting time or treated as a reduced service.

Liability is limited to the extent permitted by law. We will provide our services with reasonable care and skill, using staff who are appropriately instructed and, where relevant, supplied with suitable equipment. However, we do not accept responsibility for pre-existing damage, wear and tear, hidden defects, poor workmanship by third parties, or damage caused by items that are fragile, unstable, improperly fixed, or already deteriorated. Where you ask us to clean delicate materials, antique items, electronics, or high-value possessions, you accept the risks associated with those materials unless we have agreed in writing to take special precautions.

We will not be liable for loss of profit, loss of business, loss of opportunity, indirect loss, or consequential loss arising from or in connection with the service, except where such exclusion is not permitted by law. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be limited. If we are found liable for any direct loss or damage, our total liability for any single booking will normally be limited to the amount paid or payable for that specific booking, unless a different limit is required by law.

You are responsible for securing valuables, confidential documents, and personal items before the service starts. We are not responsible for loss or damage to items left unattended in accessible areas unless caused by our proven negligence. If you believe damage has occurred, you must notify us promptly and provide reasonable evidence so the matter can be investigated. Any claim may require photographs, receipts, or other supporting information. Failure to report an issue promptly may affect our ability to assess the claim fairly and may reduce or remove any available remedy.

Waste regulations and disposal

Our cleaning work may create waste such as packaging, disposable cloths, dust, vacuum contents, or other non-hazardous materials. Unless otherwise agreed, we will only remove and dispose of ordinary waste that arises directly from the service and is permitted by applicable law. We do not provide a general waste collection or clearance service unless this has been expressly included in the booking. Any removal of bulky waste, construction debris, sharps, clinical waste, or hazardous substances must be arranged separately and in accordance with legal requirements.

You must disclose any waste that may be hazardous, contaminated, infected, toxic, flammable, or otherwise regulated. Examples include needles, medicines, solvents, body fluids, asbestos, mould contamination beyond ordinary domestic cleaning, or cleaning chemicals requiring special handling. If such materials are discovered during the visit, we may stop the work immediately and leave the area safe where possible. Additional charges may apply if specialist disposal, extra protective equipment, or third-party services are needed. We reserve the right to refuse any work that would breach waste handling rules or place our staff at risk.

Where we remove waste on your behalf, you remain responsible for ensuring that it is lawfully presented and correctly described. You must not ask us to dispose of items in a manner that would breach environmental, health, safety, or local authority regulations. We may use licensed carriers, authorised facilities, or other compliant disposal methods where required. If you provide incorrect information about the waste, or if the waste turns out to be regulated material, you agree to indemnify us against reasonable losses, fines, costs, or claims arising from that misinformation, to the extent permitted by law.

Customer responsibilities

To allow us to perform the service properly, you must ensure access to the property at the agreed time, provide any necessary keys, codes, or entry instructions, and keep the premises reasonably safe. If water, electricity, or heating are required for the service, you must make them available unless we have agreed otherwise. You should remove or secure personal belongings, cash, jewellery, documents, and fragile objects before the appointment. We may move lightweight items as part of the cleaning process, but we are not obliged to move heavy furniture, fixed appliances, or items that could be damaged or cause injury.

You are also responsible for advising us of any allergies, access restrictions, pets, security alarms, shared premises rules, or other circumstances that may affect the service. If a property contains biohazards, infestations, excessive clutter, or conditions that make cleaning unsafe, we may refuse to proceed or may only continue once the issue has been resolved. In such circumstances, any additional labour, protective equipment, or extra time required may be charged separately. We may also ask you to confirm that the premises meet a standard suitable for the type of service requested.

Any complaint about the quality of the service should be raised within a reasonable time after completion and, where possible, with supporting details. If we agree that a service issue was caused by us, our preferred remedy will usually be to return and re-perform the relevant part of the work within a reasonable period. If a re-clean is not appropriate or not possible, we may offer a partial refund or other fair remedy depending on the circumstances. This does not affect your statutory rights under UK consumer law.

General legal terms

These terms, together with any written quotation or booking confirmation, constitute the entire agreement between you and us concerning the relevant service. If any provision is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force. Any failure by us to enforce a right or remedy immediately does not mean that right has been waived. No person other than you and us has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999 unless we expressly agree otherwise in writing.

We may assign or subcontract any part of the service where reasonably necessary, provided that doing so does not materially reduce the standard of service promised. Any subcontractor engaged by us will be bound by obligations consistent with these terms, including confidentiality and care of property. You may not transfer your rights or obligations under the booking without our prior written consent. These Wandsworth Cleaners terms and conditions are intended to operate alongside, and not replace, your rights under applicable UK consumer protection legislation.

Governing law and jurisdiction: these terms are governed by the laws of England and Wales. Any dispute, claim, or matter arising out of or in connection with the service shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law requires a different forum. By booking with us, you acknowledge that you have read, understood, and agreed to these conditions governing the provision of our cleaning service and related activities.